FAQS

Frequently Asked Questions

Got questions about our heated and cooling solutions? You’re in the right place.
Here, we’ve answered some of the most common questions from our B2B partners about ELEHEAT's smart wearable technologies. Whether you're exploring OEM/ODM cooperation or want to understand how our products work, this section is here to help.
If you don’t find what you’re looking for, feel free to contact our team via the inquiry form — we’re happy to assist you.

Product & Technology

What types of smart apparel does ELEHEAT offer?

We design and manufacture a full range of heating and cooling wearables, including:

Heated apparel: gloves, socks, insoles, pants, shoes, and therapy wraps
Fan Cooling Garments (Air-Conditioned Clothing): internal air-circulation garments for industrial/high-temperature use
Thermoelectric Cooling Wearables: direct-to-skin Peltier cooling garments with smart control
We serve a variety of applications: outdoor, industrial safety, medical, sports, and daily comfort.

What is the difference between your two types of cooling garments?

- Fan Cooling Garments
  Equipped with dual fans to circulate ambient air within the garment, reducing body heat naturally. Ideal for outdoor labor, construction, and factories in hot environments. Energy-efficient and lightweight.
- Thermoelectric Cooling Wearables
  Use semiconductor Peltier modules to directly cool the skin. Offer rapid, localized cooling and are best suited for professional workwear, high-performance sports, or premium lifestyle use. Controlled via button or mobile app.

How does your heating technology work?

Our garments use carbon fiber or composite heating elements powered by rechargeable Li-ion batteries. Most models feature 3 heating levels, easily adjustable via onboard button or app. Temperature is stable, safe, and evenly distributed.

Are ELEHEAT products certified and safe?

Yes. All of our smart apparel is certified under CE, FCC, and RoHS standards. We implement strict QC processes under our ISO9001-certified factory. Electronics are insulated, water-resistant, and tested for long-term durability.

Can your products be washed?

Yes:

Heated/fan garments: Machine washable after removing battery modules
Peltier cooling garments: Hand wash recommended due to integrated electronics

Care instructions are provided with every product.

Customization & Development

Do you offer OEM and ODM services?

Absolutely. We are not just a factory — we provide end-to-end smart apparel solutions, including:

Industrial design & garment prototyping
Heating/cooling tech integration
Electronics & firmware development
App control & BLE integration
Branding, packaging & user manuals
We support full customization to meet your brand, market, or functional needs.

Can you support small MOQ or pilot batches?

Yes. We support flexible MOQ for early-stage brands or test-market programs. Whether you need 200 pcs or 20,000 pcs, we tailor production and delivery accordingly.

Can I request smart features like app control or multi-zone heating?

Yes — we have in-house hardware and software teams. You can specify:

App control (iOS/Android)
Multi-zone heat/cool areas
Preheating cycles or timers
Battery capacity preferences
Functional fabric integration
We support fast prototyping for innovative requests.

B2B Cooperation

Do you sell directly to consumers?

No. ELEHEAT is a B2B supplier. We serve brands, importers, distributors, and industrial buyers.
To start a project or request pricing, please submit a contact form. Our team will respond promptly.

What’s the lead time for samples or orders?

Samples: 5–10 working days
Bulk orders: 25–35 days depending on customization
Seasonal or urgent delivery needs can be planned with our team in advance.

What markets do you serve?

We mainly serve North America, Europe, and East Asia, and understand compliance, user expectations, and seasonality in these regions. We provide localized documentation and support to ease market entry.

Contact & Support

How do I contact ELEHEAT?

Please reach out via our contact form or email:

Email: sales@eleheat.com
We reply within 24 hours on business days, and provide full English-language support from inquiry to after-sales.

What kind of after-sales and technical support do you offer?

We offer:

Product training and specification sheets
Remote troubleshooting and testing guides
Firmware/app updates (if applicable)
Warranty support (1-year on electronics)

Why choose ELEHEAT as your smart apparel partner?

Over 10 years in wearable heating/cooling technology
Full OEM/ODM capability — from idea to mass production
Integrated heating, cooling, batteries, and app control in one solution
ISO-certified manufacturing with CE/FCC/RoHS-tested products
Flexible MOQs and fast development for emerging brands
English-speaking, responsive team that understands global cooperation

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